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Four
Guidelines for Successful Negotiation
Let's begin
with the assumption that you and your spouse do not agree about something. It
may be about how to meet an unmet need, or about a overcoming a thoughtless
habit that is bothering one of you. In fact, it may be about anything that has
become a conflict.
Chances are that you have been
responding to this issue in one of three ways: 1) ignoring your own feelings and
doing it your spouse's way, 2) ignoring your spouse's feelings and doing it your
way, or 3) ignoring the problem entirely. Negotiation, however, requires
something very different--taking your feelings and the feelings of your spouse
into account simultaneously. The following guidelines will help you achieve that
very important objective:
Guideline 1: Set ground rules to
make negotiation pleasant and safe.
Most couples view negotiation as a
trip to the torture chamber. That's because their efforts are usually fruitless,
and they come away from the experience battered and bruised. Who wants to
negotiate when you have nothing but disappointment and pain to look forward to?
So before you begin to negotiate,
set some basic ground rules to make sure that you both enjoy the experience.
Why? Because you repeat activities that you like, and avoid those you don't
like. Since you should negotiate as often as a conflict arises, it should always
be an enjoyable experience so you make it a regular part of your married life.
To be certain that you will have a
pleasant and safe negotiating environment, I suggest three ground rules.
Ground Rule #1:
Try to be pleasant and cheerful
throughout negotiations
It's fairly easy to start
discussing an issue while in a good mood. But negotiations can open a can of
worms, so be prepared for negative emotional reactions. Your spouse may begin to
feel uncomfortable about something you say. In fact, out of the clear blue, he
or she may inform you that there will be no further discussion.
I know how upset and defensive
couples can become when they first tell each other how they feel about they way
they have been treated by each other. That's why I first coach them individually
to prepare them for negative comments. I simply tell them what I am telling
you--try to be as positive and cheerful as you can be, especially if your spouse
says something that offends you.
Ground Rule #2:
Put safety first-do not make
demands, show disrespect, or become angry when you negotiate, even if your
spouse makes demands, shows disrespect, or becomes angry with you
Once the cat is out of the bag and
you have told each other what is bothering you or what you want, you have
entered one of the most dangerous phases of negotiation. If your feelings have
been hurt, you are tempted to retaliate. Your Taker is very persuasive at this
point, and unless you make a special effort to resist its advice, your
negotiation will turn into an argument. But if you can keep each other safe, you
will be able to use your intelligence to help you make the changes you both
need.
Ground Rule #3:
If you reach an impasse where you
do not seem to be
getting anywhere, or if one of you
is starting to make demands, show disrespect, or become angry, stop negotiating
and come back to the issue later.
Just because you can't resolve a
problem at a particular point in time doesn't mean you can't find an intelligent
solution in the future. Don't let an impasse prevent you from giving yourself a
chance to think about the issue. Let it incubate for a while, and you'll be
amazed what your mind can do.
If your negotiation turns sour, and
one of you succumbs to the temptation of the Taker with demands, disrespect or
anger, end the discussion by changing the subject to something more pleasant.
After a brief pause, your spouse may apologize and wish to return to the subject
that was so upsetting. But don't go back into the minefield until it has been
swept clear of mines. The mines, of course, are demands, disrespect and anger,
and you must discuss how to avoid them before you return to the issue. You can't
negotiate if your Takers' destructive instincts control your discussion.
Guideline 2: Identify the
problem from both perspectives.
Once you have set ground rules that
guarantee a safe and enjoyable discussion, you are ready to negotiate. But where
do you begin? First, you must understand the problem from the perspectives of
both you and your spouse.
Most couples go into marital
negotiation without doing their homework. They don't fully understand the
conflict itself, nor do they understand each other's perspectives. In many
cases, they are not even sure what they really want.
One of the responsibilities of a
marriage counsellor is to help couples clarify the issues that separate them.
I'm amazed at how often the clarification itself solves the problem. "Oh, that's
what we've been fighting about!" many couples say. And once they understand the
issue and each other's opinions, they realize that the conflict is not as
serious as they thought. Or when the issue is clarified, the solution is
immediately apparent and the conflict is resolved.
Respect is the key to success in
this phase of negotiation. Once the issue has been identified, and you hear each
other's perspectives, it is extremely important to understand each other--not
try to straighten each other out. Remember that your goal is enthusiastic
agreement, and there is no way you will be enthusiastic if you reject each
other's perspectives. In fact, the only way you will reach an enthusiastic
agreement is if you not only understand each other, but also come up with a
solution that accommodates each other's perspectives.
It's so much easier to negotiate
the right way when your goal is enthusiastic agreement. It eliminates all the
strategies that attempt to wear each other down with abuse. You may as well
forget about demands because they never lead to an enthusiastic agreement. The
same can be said for disrespectful judgments and angry outbursts. If you are
looking for real solutions to your problem, you will find them in whatever
yields an enthusiastic agreement.
But when I take demands, disrespect
and anger away from some couples, they are left feeling naked. They don't know
how to discuss an issue if they can't demand, show disrespect or express their
anger. And without those Love Busters they often feel hopeless about resolving
their problems, because they have rarely approached their problems with the goal
of finding a win-win solution. And they simply don't know how to do it. It's as
if the only way they know how to communicate in marriage is through demands,
disrespect and anger. Is that true of you and your spouse?
If so, remember that with practice
you will begin to feel more comfortable approaching every conflict with the goal
of mutual agreement. You learn to ask each other questions, not to embarrass
each other but to gain a fuller understanding of what it would take to make each
other happy. And when you think you have the information you need to consider
win-win solutions, you are ready for the next step.
Guideline 3: Brainstorm with
abandon.
You've set the ground rules. You've
identified the problem from each other's perspective. Now you're ready for the
creative part--looking for solutions that you think will make you both happy. I
know that can seem impossible if you and your spouse have drifted into
incompatibility. But the climb back to Intimacy has to start somewhere, and if
you put your minds to it, you'll think of options that please you both.
The secret to understanding your
spouse is to think like your spouse's Taker. It's easy to appeal to your
spouse's Giver. "If she really loves me, she'll let me do this." or "He'll be
thoughtful enough to agree with that, I'm sure." But lasting peace must be
forged with your spouse's Taker, so your solutions must appeal to your spouse's
most selfish instincts. At the same time, it must also appeal to your own
selfish instincts.
When you brainstorm, quantity is
often more important than quality. Let your minds run wild; go with just about
any thought that might satisfy both of your Takers. If you let your creative
side run free, you are more likely to find a lasting solution.
Carry a pad of paper or a pocket
notebook, with you so you can write down ideas as you think of them throughout
the day. Some problems may require days of thought, and pages of ideas. But keep
in mind your goal-a solution that would appeal to both of your Takers.
Resist one type of solution that
your Giver and Taker may suggest the "I'll let you do what you want this time if
you let me do what I want next time" solution. For example, imagine that you
want to go out with your friends after work, leaving your spouse with the
children. So to arrive at an enthusiastic agreement for that thoughtless
activity, you suggest that you take the children another night so that your
spouse can go out with his or her friends.
What you're really proposing here
is that each of you will sacrifice so that the other can have fun. The problem
with that arrangement is that you are agreeing to behaviour that makes one of
you unhappy whenever the other is happy, and as I've said earlier, once you have
made an agreement, it can easily turn into a habit.
The Giver and Taker suggest those
kinds of win-lose solutions because they don't understand win-win solutions.
Their concept of fairness is that if you are both suffering equally, that's
fair. My view of negotiation is that by the time you are finished you should
have arrived at a solution where neither of you suffers. And each part of the
solution should not require either of you to sacrifice so that the other can be
happy.
Guideline 4: Choose the solution
that meets the conditions of the Policy of Joint Agreement -- mutual and
enthusiastic agreement.
After brainstorming, you will have
come up with some good and some bad solutions. Now you need to sort through
them. Good solutions are those both you and your spouse consider desirable. In
other words they meet the conditions of the Policy of Joint Agreement. Bad
solutions, on the other hand, only take the feelings of one spouse into account
at the expense of the other. The best solution is the one that makes you and
your spouse most enthusiastic.
Many problems are relatively easy
to solve. You will be amazed at how quickly you can find an enthusiastic
agreement to some problems when you have decided to hold off on any action until
you both agree. That's because when you know you must take each other's feelings
into account, you become increasingly aware of what it will take to reach a
mutual agreement. Instead of considering options that are clearly not in your
spouse's best interest, you reject them immediately and begin to think of
options you know would make both you and your spouse happy. It's amazing how
smart you can be when you direct your mind to find smart solutions.
For example, consider the situation
we mentioned above. You would like to go out with your friends after work,
leaving your spouse with the children. Before you had agreed to the Policy of
Joint Agreement, you may have simply called your spouse to say you would be
late, or worse yet, arrived home late without having called. But now, you must
come to an enthusiastic agreement prior to the event. It certainly restricts
your freedom of choice, but on the other hand, it protects your spouse from your
thoughtless behaviour.
After having presented your case,
you would probably hear immediate objections. Your spouse might feel that he or
she does not appreciate your having fun while he or she is home battling the
kids. "Besides," your spouse might mention, "our leisure activities should be
with each other." In response, you might suggest that your spouse drop the kids
off at your parents' (which you will call to make the arrangements) and join
you.
If you and your spouse can
enthusiastically agree on that suggestion, you are home free. Your parents take
your children for a couple of hours, and your spouse joins you wherever it was
you were planning to meet your friends. Problem solved. In fact, if going out
after work with friends becomes a regular event, you can plan ahead for it by
arranging the child-care in advance.
Of course, other problems can be
very difficult to solve, involving many steps. Learning how to meet each other's
emotional needs, for example, can require quite a bit of trial and error, along
with the time and energy it takes to create the habits that eventually make
meeting a need almost effortless. If one of you struggles with an addiction, you
will find that the Policy of Joint Agreement simply cannot be followed at all
until you have overcome the addiction. Whether it's drugs, alcohol, sex,
gambling, or any other addiction, you will find that thoughtfulness is almost
impossible to practice as long as you are addicted. You must sweep the addiction
completely out of your life before you will be able to negotiate in the way I
have suggested.
When a couple has tried to follow
my advice, but can't seem to negotiate with each other regardless of how hard
they try, addiction is usually the culprit. In fact, a good way to determine if
you are addicted to a substance or activity is to see if you can follow the
Policy of Joint Agreement after you have agreed to it. If you find you can't,
chances are, you're an addict.If you follow the guidelines I have suggested,
negotiation can be an enjoyable way to learn about each other. And if you avoid
unpleasant scenes and negotiate to an enthusiastic agreement, you can resolve
with relative ease all of the many conflicts you will have throughout life.
One last point: Whenever a conflict
arises, keep in mind the importance of depositing as many love units as possible
while avoiding withdrawals. In other words, use the opportunity to find a
solution that will make your spouse happy, and avoid solutions that make either
of you unhappy.
I have now presented all of my
basic concepts. But you may want to review them quickly. So I have summarized
them all in the next section.
© 1995-2001
Marriage Builders, Inc. All rights reserved.
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